The effect of total quality management practices in improving e-learning service An analytical study of the opinions of a sample of administrative leaders at the University of Karbala

Abstract

The study aimed to test the impact of total quality management practices in improving the e-learning service at the level of a sample of administrative leaders at the University of Karbala, based on the problem and its questions that reflect the researcher's perceptions in its features Hence, the problem of the study lies in a general question that says (to what extent do comprehensive quality management practices and strategic competencies influence the improvement of e-learning services . The importance of the variables that were researched and benefiting from the information received comes realistically to achieve growth and develop its strategies. The study population included the administrative leaders at the University of Karbala and its faculties, and concluded with an intentional sample, and the current study relied on (130) questionnaires valid for statistical analysis, and the questionnaire was used as a main tool in collecting data and information for the study as well as some field visits. For the purposes of statistical analysis and treatment of this study, some methods were chosen, the most important of which are validity and reliability tests, confirmatory factor analysis, descriptive statistics method, and the correlation and influence relationship test within the statistical software package (SPSS V.25, Amos V.21). The study came out with a set of conclusions, including that the practices of total quality management are among the basics that affect the e-learning service, which supports the educational institution administratively and technically, and obtains capabilities that make it superior and achieves high value and benefit that makes the university able to build its strategies and be distinguished in the competition market. The researchers also recommended adopting comprehensive quality management practices in order to raise the level of its performance, improve the quality of its outputs, and qualify students scientifically, practically, and technically to achieve its goals and catch up with global development.