Dimensions of Smart Manufacturing and Their Impact on Enhancing Operations Performance. (Descriptive and Analytical Research on a Group of Opinions of Employees in Telecommunications Company: Zain Iraq)

Abstract

Today, the industry is subject to rapid changes and increasing growth of advanced technologies in many aspects of technology, which enables cooperation and sharing of manufacturing resources and capabilities in an ideal mechanism through smart technologies and systems. Perhaps the most prominent of these technologies is Smart Manufacturing, which is expected to drive the industry towards new horizons that are more efficient and effective and achieve high results in Operational Performance indicators. Therefore, the research aims to investigate the impact of Smart Manufacturing dimensions (technological smart, operational smart, product smart) in enhancing Operational Performance in its dimensions (cost, quality, flexibility, delivery, innovation). The research problem was represented through the questions raised regarding the extent of the relationship and Impact of Smart Manufacturing Dimensions in Enhancing Operational Performance in the telecommunications company: Zain Iraq. To achieve the research objectives, two main hypotheses were tested, as the research was applied to a sample of employees in the telecommunications company: Zain Iraq consisting of (112) workers. The data were analyzed using the program (SPSS v.25, Microsoft Excel 2019). The most important results of the research indicated the existence of a direct correlation and a positive effect with a significant moral significance between smart manufacturing dimensions and operational performance. And a set of recommendations that can benefit the company and enhance the performance of its operations.