The Impact of Digital Capabilities of Employees on Improving Sustainable Banking Performance: A Survey Study in Private Banks / Baghdad Governorate

Abstract

  The current research aims to know the role of digital capabilities of employees in its dimensions (operational skills, information skills, social skills and creative skills) in sustainable banking performance in Iraqi private banks. A questionnaire consisting of (30) paragraphs was developed, and a random sample was drawn so that the research sample consisted of (90) employees in (the Iraqi Trade Bank, the International Development Bank and the Iraqi Islamic Bank). The descriptive analytical approach was relied upon. The value of the research was represented in addressing the topic of digital capabilities of employees in the banking sector and their impact on sustainable performance. It was concluded that private banks currently have an interest in developing the digital capabilities of employees and developing the performance of banks in a sustainable manner, and there is a correlation and influence between the digital capabilities of employees and sustainable banking performance.