The effect of re-engineering administrative processes in enhancing banking efficiency Exploratory research for a sample of Baghdad Commercial Bank customers

Abstract

The main objective of this research is to clarify the role and importance of re-engineering of administrative processes as one of the most important pillars of banking work and the extent of reliance on it in supporting the bank's performance in a way that enhances banking efficiency and enhances the level of service of banks and enables the bank to reduce routine procedures in order to provide high-quality services suitable for financial modernity The research relied on the analytical descriptive approach in studying the various aspects of re-engineering administrative processes and banking efficiency, And testing the research hypothesis by making a questionnaire consisting of 16 items and analyzed according to the statistical program (spss), as well as measuring the validity and reliability of the questionnaire by testing the degree of credibility using the Cronbach alpha coefficient for the purpose of testing and measuring the degree of credibility (reliability) in the responses received to the questionnaire, where the research problem lies in Statement of the impact of the administrative process re-engineering variable in enhancing banking efficiency, on the basis of which the alternative hypothesis was accepted, and the research reached the conclusion that there is an important role in applying the idea and principles of administrative process re-engineering in providing banks with highly efficient  recommendations the most important of which is the employment of the correct administrative foundations Distinguished leaders and the provision of a sound administrative environment c contributes significantly to enhancing banking efficiency in order to achieve high quality banking services.