Means Of Combating Money Laundering and Their Impact on Enhancing the Quality of Banking Service

Abstract

The aim of the research was to measure the effect of the means used to reduce money laundering operations in enhancing the quality of services provided in the bank, as a random sample of bank managers and heads of departments working in Iraqi governmental and private banks was selected and their opinions were collected by distributing the questionnaire electronically using Google Forms to indicate the extent of the possibility of Applying banking control tools to combat money laundering and their impact on enhancing the quality of services provided. The research used the factorial analysis to test the confirmatory construct validity and Alpha-Cornbach coefficient to indicate the validity and reliability of the scale, and then the arithmetic mean, standard deviation and answer intensity to analyze the opinions of the research sample. Division in a sample of Iraqi governmental and private banks.
The research found that there is a significant effect of anti-money laundering methods in enhancing the dimensions of banking service quality (reliability, response, safety, sympathy, tangibility). Money and that he is keen to deal professionally in following up the customer’s affairs within the bank, which is reflected positively in the quality of the service provided.